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Return Policy / Cancellation Policy

Return Policy / Cancellation Policy

We at Big Fox have crafted our shoes for you that are comfortable, trendy & stylish for every occasion. All the shipping for Returns & Exchanges will be taken care of by us. So go ahead and try the comfort we have crafted hassle-free.

You may return or exchange the Product in an unworn condition with the packaging intact not later than ten (10) days from the date of delivery of the order if the Product does not fit you or for any other reason that you may describe while making a request for a return of the Product. If the product is returned after 10  days which is Big Fox standard return period or the item is worn, damaged, or not in its original packaging, Big Fox will be unable to honour a refund for the merchandise. No return or other claim will be acceptable or valid after the expiration of 10 days from the product's delivery time.

Please click on SCHEDULE AN EXCHANGE/ RETURN within 10 days of delivery with your order number to receive a return or exchange the shoes.

You will receive a confirmation as soon as the Product is received, and your payment will be processed within seven (7) business days of receipt of the returned package.

Cancellation Policy!!

  • Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on crm@bigfox.co or Whats app us on +91 7895723230. (Kindly mention your order number while mailing or texting).

 

  • How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

 

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash-on-delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  • In addition, we also provide the hassle-free option of refund through Big Fox coupons, which can be used during future purchases.
  • What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.